Training and development

• 7.1.1 Upon Overseas Volunteers arrival in Dhaka, he/she will be met by a SEEP representative who will take him/her to SEEP Office/Project. Once he/she has settled down, he/she will receive further information on the current status of our programme in the local community. New volunteers are made to feel welcome and provided with a copy of the Volunteer’s Pack which includes aims and objectives of the organisation plus an introduction to relevant policies such as the Volunteering policy, health and safety, equal opportunities, confidentiality, and settling differences. An induction plan relevant to their role will also be included.
  
  
• 7.1.2 The development of training and support for volunteers is a high priority for the organisation in order to provide them with the necessary information and skills to carry out their tasks.
  
  
• 7.1.3 Training on ‘Working with volunteers’ will be available for staff and volunteers involved in volunteer management.
  
  
• 3.4 acknowledges volunteering as of wider benefit to society and its beliefs and values;
  
  
• 7.1.4 Examination of the effective involvement of volunteers will form part of the organisation’s annual review of its activities and will be reported upon in the Annual Report.
  
  
• 7.1.5 The views of staff, volunteers and service users will be sought to identify opportunities to develop volunteering
  

Support and recognition

• 8.1 Volunteer managers will discuss the progress of volunteers on a regular basis in order to assess performance and identify potential training needs. Volunteers will also be encouraged to contribute ideas and views on the development of volunteer-led services.
  
  
• 8.2 A local SIM card will be provided to overseas volunteer. The user will load credit into phone and will return the SIM on expiry of his/her association with SEEP.
  
  
• 8.3 Overseas Volunteers are able to claim USD 50 per month only as travelling allowance.
  
  
• Local volunteers will be paid Tk 3500.00 per month as pocket allowance.



• 8.5 Local Volunteers and member of staff of SEEP deployed for disaster management will be paid Tk 500.00 per day.
• 8.6 An annual event will be organised by SEEP where volunteers’ contribution can be formally recognised.

Conditions of service

• 9.1 Personal accident insurance may be implemented for the benefit of overseas volunteers, if required, and claims are made at the discretion of SEEP.
  
  
• 9.2 The organisation does not insure the personal possessions of volunteers against loss or damage.
  
  
• 9.3 Personal information recorded about volunteers is stored and maintained with appropriate safeguards for confidentiality. Volunteers are informed of their rights, under data protection legislation, to have access to personal records.



• 9.4 The organisation advises volunteers of the need for confidentiality where they have access to sensitive information about the organisation which is not public knowledge.



• 9.5 The organisation recognises that volunteers may cease their involvement at any time. Exit interviews are offered to ascertain why a volunteer is leaving, share any learning points and establish whether they may want to be involved again in the future.



• 9.6 All volunteers have to comply with national laws and Organizational Child Protection Policy while working with children.

Settling difficulties

• 10.1 SEEP aims to treat all volunteers fairly, objectively and consistently. The volunteer manager is responsible for handling problems regarding volunteer conduct or complaints. They seek to ensure that volunteer’s views are heard, noted, acted upon promptly, and aim for a positive and amicable solution based on the organisation’s guidelines for settling differences.

Settling difficulties

11.1 SEEP recognises the right of volunteers to:
• know what is expected of them
• have clearly specified lines of support and supervision
• be shown appreciation
• have safe working conditions
• be insured – if required
• know what their rights and responsibilities are if something goes wrong
• be paid expenses
• be trained
• be free from discrimination
• have the opportunity for personal development

And in return it expects volunteers to:
• be reliable
• be honest
• respect confidentiality
• make the most of training and support opportunities
• carry out tasks in a way which reflects the aims and values of the organisation
• work within agreed guidelines.

Leave policy

• 12.1 Any excursions over and above your planned itinerary with us in Dhaka are to be informed and duly approved by us for your personal security reason.



• 12.2 Volunteers have to apply for leaves and only leave the project on leave being approved by Deputy Coordinator.